Privacy Policy
Last updated: September 2026
Coastal Roofing Repairs ("we", "us", "our") respects your privacy. This policy explains how we collect, use and protect your personal information when you use our website or request our services. We comply with the Australian Privacy Principles under the Privacy Act 1988.
Information we collect
When you submit a quote request or book a roof report, we collect the details you provide: your name, mobile number, email address, suburb and street address, roof and property details, any photos you upload, and your preferred contact method. We may also collect information about how you found us and the urgency of your request.
How we use your information
- To respond to your enquiry and provide a quote or roof report.
- To schedule and carry out roof inspections and repairs.
- To contact you about your request using your preferred method.
- To send you a photo-documented report and any related documentation.
- To maintain records for warranty, insurance and quality purposes.
Photos you upload
Photos you upload are used to help us assess and quote your roof. They may be stored securely and, with your consent, used in before/after examples on our website or marketing. We will not identify you or your address in any such use without your explicit permission.
Sharing your information
We do not sell or rent your personal information. We may share it where necessary to provide our service (for example, with an insurer you've nominated for a claim) or where required by law. We only share the minimum needed for that purpose.
Data storage and security
Your information is stored on secure, access-controlled systems used to run our business. We take reasonable steps to protect it from misuse, loss and unauthorised access. No online transmission is fully secure, but we use industry-standard safeguards.
Access and correction
You can request access to the personal information we hold about you, or ask us to correct it. Contact us at office@coastalroofingrepairs.co or 0412 483 911 to make a request.
Cookies and analytics
Our website may use analytics to understand how visitors use the site (for example, which pages are popular). This data is aggregated and does not identify you personally. We do not use your personal information for targeted advertising.
Contact us
If you have any questions about this policy or how we handle your information, contact us at office@coastalroofingrepairs.co or 0412 483 911.